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Magazine Name : Quality Management Journal

Year : 2012 Volume number : 19 Issue: 04

The Role Of National Culture On Relationships Between Customer'S Perception Of Quality, Values, Satisfaction, And Behavioral Intentions (Article)
Subject: Culture Differences , Fast-Food Industry , Service Quality , Structural Equation Modeling (Sem)
Author: Chao Wen      Hong Qin     
page:      07 - 23
The Attraction Of The Sizzle: A Service Investment Model (Article)
Subject: Quality , Investment Model , Attitudinal Loyalty , Casual Dining Restaurants
Author: Kwabena G. Boakye      Junhyuk Kwon     
page:      24 - 38
Coasts And Savings Of Six Sigma Programs: An Empirical Study (Article)
Subject: Cost-Benefit , Payback , Roi , Six Sigma
Author: Venkateswarlu Pulakanam     
page:      39 - 54
Ceo Attitudes And Motivations: Are They Different Of High-Performance Organizations? (Article)
Subject: Attitudes , Baldrige , Iwam , Leading Change
Author: Milan D. Larson      John R. Latham     
page:      55 - 69